Account Settings

Use this section to customize your Prevail profile or activate multi-factor authentication.

• Account Settings
  • Customize Your Profile
    • Upload a Profile Image
    • Set Your Time Zone
    • Opt Out of Reminder Emails
  • Activate Multi-Factor Authentication
    • Option #1: Scan the QR Code Using a Mobile Device (Recommended)
    • Option #2: Enter a Set Up Key on Your Computer or Mobile Device

Customize Your Profile

You can customize your Prevail profile by setting your time zone, uploading a photo, adding a bio, or providing your contact information.

Upload a Profile Image

When you upload a photo to your profile, your user icon changes from your initials to your photo.

1. On the Navigation menu, click the User icon.
2. Click Edit Profile.
3. In the Upload Photo section, click the User icon.
4. Click Select Photo to upload.
5. Select your file…
   1. Navigate to your image file.
   2. Double-click the image file.
6. Click Save Photo.

   The image is saved to your profile.

Set Your Time Zone

To view your upcoming, finished, and active Sessions in a particular time zone, set a time zone in your user profile. You can select a time zone from the drop-down menu or set the Platform to automatically recognize your current time zone.

1. On the Navigation menu, click the User icon.
2. Click Edit Profile.
3. In the Time Zone drop-down, select your time zone.
4. Clear Detect Time Zone.
5. Optional: To automatically detect your time zone, select Detect Time Zone.

Opt Out of Reminder Emails

If you prefer not to recieve reminder emails for upcoming sessions, you can change this setting in your user profile.

1. On the Navigation menu, click the User icon.
2. Click Edit Profile.
3. Select Reminder Emails.

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Activate Multi-Factor Authentication

You can enable multi-factor authentication by using an authentication app on your mobile device to scan the QR code. If you do not have an authentication app on your mobile device, you will need to download one. You can use apps like Authy, Google Authenticator, LastPass, or Microsoft Authenticator. You can also use a set up key with an authentication app on your mobile device or computer. We recommend scanning the QR code, which is the easiest method.

Option #1: Scan the QR Code Using a Mobile Device (Recommended)

Using your mobile device’s authentication app, you can simply scan the QR code to activate multi-factor authentication.

1. On the Navigation menu, click the User icon > Password and Security.
2. In the Multi-factor authentication section, click Enable.
3. If you don’t already have an authentication app, download an authentication application on your mobile device.
   Note: If you are using an Android device, open the Google Play app and search for the authentication app you want to download. If you are using an iOS device, open the App Store app and search for the authentication app you want to download.
4. Click Continue.
5. Scan the QR code image…
   
   1. Open the authentication app on your mobile device.
   2. Follow the instructions on your authentication app.
   3. The authentication app will display a 6-digit code.
6. In the 6-digit code box, type the code from your authentication app.
7. Click Continue.
8. Optional: To save your recovery codes, click Download.
9. Click Continue.

   Multi-factor authentication is enabled.

10. Click Return to Dashboard.

    You are taken to your Dashboard.

Option #2: Enter a Set Up Key on Your Computer or Mobile Device

You can use the authentication app on your mobile device or your computer to activate multi-factor authentication by entering a set up key.

1. On the Navigation menu, click the User icon > Password and Security.
2. In the Multi-factor authentication section, click Enable.
3. Click Continue.
4. Click click here to generate a set up key.

   A window with the secret key opens.

5. Enter the code in your authentication app…
   
   1. Open the authentication app on your computer or mobile device.
   2. Tap the Enter a setup key option.
   3. In the Account box, type a name for the account (e.g. “Prevail”).
   4. In the Key box, type the code displaying in the secret key window.
   5. Click Add.
6. Click Close.
7. In the 6-digit code box, type the code from your authentication app.
8. Click Continue.
9. Optional: To save your recovery codes, click Download.
10. Click Continue.

    Multi-factor authentication is enabled.

11. Click Return to Dashboard.

    You are taken to your Dashboard.

Sign in with Multi-Factor Authentication

1. Log in to your Prevail account at Prevail.ai.
2. In the Email address box, type your email address.
3. In the Password box, type your Password.
4. Click Login.
5. Retrieve the code from your authentication app…
   
   1. Open your authentication app on your mobile device.
   2. Tap the account for Prevail.

      The 6-digit code displays.

6. Type the six-digit code for Prevail from your authentication app.
7. Click Verify.

   You are taken to your Dashboard.

Disable Multi-Factor Authentication

1. On the Navigation menu, click the User icon > Password and Security.
2. In the Multi-factor authentication section, click Disable.
3. In the Email address box, type your email address.
4. In the Password box, type your Password.
5. Click Verify.
6. Open your authentication app on your mobile device.
7. Type the six-digit code for Prevail.
8. Click Verify.
9. Click Turn off.

   Multi-factor authentication is disabled.