Activate Multi-Factor Authentication

Enable multi-factor authentication by using an authentication app on your mobile device to scan a QR code.

If you do not have an authentication app on your mobile device, you will need to download one. You can use apps like Authy, Google Authenticator, LastPass, or Microsoft Authenticator. You can also use a set-up key with an authentication app on your mobile device or computer. We recommend scanning a QR code as the easiest method.

• Option #1: Scan a QR Code Using a Mobile Device (Recommended)
• Option #2: Enter a Set Up Key on Your Computer or Mobile Device
• Sign in with Multi-Factor Authentication
• Disable Multi-Factor Authentication

Option #1: Scan a QR Code Using a Mobile Device (Recommended)

Using your mobile device’s authentication app, scan a QR code on the screen to add it to your multi-factor authentication.

1. On the Navigation menu, click the User icon.
2. Click Password & Security.
3. Click the Security tab.
4. In the Multi-factor authentication section, click Turn On.
5. If you do not have an authentication app, download an application on your mobile device.
   

   Note: If you are using an Android device, open the Google Play app and search for the desired authentication app. If you are using an iOS device, open the App Store app and search for the desired authentication app.

6. In the authentication application on your mobile device, follow the instructions to add a new account.
7. On the Prevail Platform, click Continue.
8. On your mobile device, scan the QR code image…
   1. Follow the instructions on your authentication app.

      The authentication displays a 6-digit code.

9. On the Prevail Platform, in the 6-digit code box, type the code from your authentication app.
10. Click Continue.
11. Optional: To save your recovery codes, click Download.

    Note: Save your recovery code file in a secure location.

12. Click Continue.

    Multi-factor authentication is enabled.

13. Click Return to Dashboard.

    You are taken to your Dashboard.

Option #2: Enter a Set Up Key on Your Computer or Mobile Device

You can use the authentication app on your mobile device or your computer to activate multi-factor authentication by entering a setup key.

1. Generate a setup key in Prevail...
   1. On the Navigation menu, click the User icon.
   2. Click My Profile.
   3. Click the Security tab.
   4. In the Multi-factor authentication section, click Turn On.
   5. Click Continue.
   6. Click click here to generate a set up key.

      A window opens and displays the secret key.

2. In your authentication app, add the secret key…
   
   1. Open the authentication app on your computer or mobile device.
   2. Follow the instructions to enter a setup key.
   3. In the Account box, type an account name.
   4. In the Key box, type the displayed secret key.
   5. Click Add.
3. Activate MFA in Prevail...
   1. In the 6-digit code box, type the displayed code.
   2. Click Continue.
   3. Optional: To save your recovery codes, click Download.
   4. Click Continue.

      Multi-factor authentication is enabled.

   5. Click Return to Dashboard.

      You are taken to your Prevail Dashboard.

Sign in with Multi-Factor Authentication

1. Navigate to Prevail.ai.
2. Provide your credentials.
3. Click Login.
4. Retrieve the code from your authentication app…
   1. On your mobile device, open the authentication app.
   2. Tap the account for Prevail.

      The 6-digit code displays.

5. Type the displayed six-digit code.
6. Click Verify.

   You are taken to your Prevail Dashboard.

Disable Multi-Factor Authentication

1. On the Navigation menu, click the User icon.
2. Click My Profile.
3. Click the Security tab.
4. In the Multi-factor authentication section, click Turn Off.
5. Provide your credentials.
6. Click Verify.
7. On your mobile device, open the authentication app.
8. Type the six-digit code for Prevail.
9. Click Verify.
10. Click Turn off.

    Multi-factor authentication is disabled.

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