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Join Sessions on Mobile

Important: You cannot speak into a Prevail session while on a phone call. You must hang up to participate.

Join a Session

For Members

  • All participants invited to a Prevail session will receive a direct link to join the session.
  • Click the session link provided in your email.
  • If you are already signed in, you will be directed straight into the session. Otherwise, you will be prompted to sign in.
  • If you are not signed in, enter your email and password on the Prevail Sign-In page.
  • Click Log in to access the session.

For Guests

  • You will be taken to a session sign-in page.
    Note: This is not the actual session. You may see a video tile and think you are in the session, but depending on your screen size, you might need to scroll down to find the form to provide your name and email.
  • Provide your name and email address.
  • Click Request to Join to be admitted by the host.

Enable Permissions

On iPhone (Safari)

  1. Open Settings on your iPhone.
  2. Scroll down and tap on Safari.
  3. Under “Settings for Websites,” tap Camera, Microphone, or Location.
  4. Set each option to Allow.
    • For some permissions, you might need to go directly to your phone’s settings, not just the browser.

On Chrome (iPhone)

  1. Open Settings on your iPhone.
  2. Scroll down and tap on Chrome.
  3. Tap Camera, Microphone, or Location.
  4. Set each option to Allow.
    • You may need to enable these permissions both in Settings and within the Chrome app.

On Android

  1. Open Settings on your Android device.
  2. Tap Apps & notifications.
  3. Find and select Chrome or your default browser.
  4. Tap Permissions.
  5. Toggle the Camera, Microphone, or Location to Allow.

Enable Permissions on Desktop

Safari

  1. Open Safari and go to Preferences.
  2. Click on the Websites tab.
  3. In the left sidebar, select Camera, Microphone, or Location.
  4. Set each option to Allow for the Prevail site.

Chrome

  1. Open Chrome and click on the three dots in the upper-right corner.
  2. Select Settings.
  3. Under Settings, click Site Settings.
  4. Under Permissions, click Camera, Microphone, or Location.
  5. Set each option to Allow for the Prevail site.

Special Notes

iPhone Users

  • Often, iPhone users may need to enable permissions directly through the phone’s settings, not just within the browser.

Manage Phone Distractions

Enable Do Not Disturb (DND)

It is highly recommended to enable Do Not Disturb (DND) during a Prevail session to avoid interruptions:

  • iPhone: Go to Settings > Do Not Disturb > Toggle Do Not Disturb to On.
  • Android: Swipe down from the top of the screen and tap the Do Not Disturb icon.

Mic Issues Due to Incoming Calls

If you receive a call during a session, your microphone might get disabled. To re-enable your mic, refresh the session after the call ends.

iOS iPad Use

  • Max Participants View: On an iPad, only five participants are visible on the screen at one time. Swipe left or right to see other participants.
  • Pinned Tiles: If you pin a participant’s video tile, you may need to swipe to the shared screen, as it won’t automatically show up.

Chrome Desktop View

Chrome offers an option to view a webpage as a Desktop Site, which can be used during a session. This option could improve the user interface for mobile users, as the phone screen would adjust to match the size of the emulated window.


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Last modified: January 24, 2025