Firewall Settings
The Prevail Session Application requires an open connection between specific ports and destinations to support various tools and features. To ensure you can access the Prevail Sessions application and its features, you may need to configure your network firewall or log out of your VPN. If you need further assistance, please contact your company’s IT department or Prevail Customer Success at CustomerSuccess@prevail.ai.
To check your connection, please visit the Amazon Chime Readiness Check.
Configure Your Firewall
Configure the following ports and destinations to run the application.
| Ports | Destination |
|---|---|
| TCP/443 | chime.aws |
| TCP/443 | *.chime.aws |
| TCP/443 | *.amazonaws.com |
| TCP/8443 | *.amazonaws.com |
| TCP/443 | 99.77.128.0/18 |
| UDP/3478 | 99.77.128.0/18 |
| TCP/443; 28080 | prevail.ai |
| TCP/443 | help.prevail.ai |
| TCP/443 | api.prevail.ai |
| TCP/80; 443; 3433; 4700–5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011–30013. UDP/3478; 4700–5000 | .agora.io |
| TCP/80; 443; 3433; 4700–5000; 5668; 5669; 6080; 6443; 8667; 9591; 9593; 9601; 9667; 30011–30013. UDP/3478; 4700–5000 | .edge.agora.io |
| TCP/80; 443; 3433; 4700–5000; 5668; 5669; 6080; 6443; 8667; 9591; 9593; 9601; 9667; 30011–30013. UDP/3478; 4700–5000 | .edge.sd-rtn.com |
| TCP/80; 443; 3433; 4700–5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011–30013. UDP/3478; 4700–5000 | .sd-rtn.com |
| TCP/443; 6443; 9591; 9593; 9601 | .edge.agora.io |
| TCP/443; 6443; 9591; 9593; 9601 | .edge.sd-rtn.com |
| TCP/443; 6443; 9591; 9593; 9601 | .edge.sd-rtn.com |
| TCP/443; 6443; 9591; 9593; 9601 | web-1.ap.sd-rtn.com |
| TCP/443; 6443; 9591; 9593; 9601 | web-2.ap.sd-rtn.com |
| TCP/443; 6443; 9591; 9593; 9601 | ap-web-1.agora.io |
| TCP/443; 6443; 9591; 9593; 9601 | ap-web-2.agora.io |
| TCP/443; 6443; 9591; 9593; 9601 | webcollector-rtm.agora.io |
| TCP/443; 6443; 9591; 9593; 9601 | logservice-rtm.agora.io |
| TCP/443; 6443; 9591; 9593; 9601 | rtm.statscollector.sd-rtn.com |
| TCP/443; 6443; 9591; 9593; 9601 | rtm.logservice.sd-rtn.com |
Connect from Outside a VPN
Most companies use Virtual Private Network (VPN) services to secure data accessed by employees working remotely. VPNs may block ports required by the application or significantly slow the data flow between Prevail’s servers and your computer. To ensure the best possible connection to the application, directly connect to the internet outside of a VPN.
When you connect outside of a VPN, you may lose access to your company email or files. To ensure you have access to your materials, you can upload your documents to your Prevail Briefcase before your Session.